Please read this page before submitting a quote or commission form!
Restrictions
Certain restrictions apply to my policies. I do not do business with anyone under 18. To prevent fraud, new buyers will be required to provide a form of photo identification with a name and birth date to confirm identity. This ID must match the name you provide on your commission form, as well as your method of payment. If the identity doesn't match, then you will be denied a commission. Some exceptions can be made if you are in the process of changing your name (Gender reassignment, marriage, etc) but you will be required to provide proof of a legal name change request being processed. Birth names are kept private, and will not be shown publicly for any reason. I will no longer be working with parents of children. My policies have been broken too many time due to fraud or customer error in the past to allow for this exception any longer.
Stylistic Limitations
Please note that only 'toony' or 'kemono' styles are available for fursuits. Please take time to look through the gallery to get a better idea of what I can provide for you. If I do not offer what you're looking for, I will be more than happy to refer you to another artist who may fit your needs. Please remember that my prices and quotes are NOT the same as other artists!
Payments
To secure a slot in the production line, a down payment MUST be made as soon as an agreement is reached. Quotes alone will not get you a slot for production. The down payment will put you on the production list, and cover the material costs. If you have the funds, you may pay for your whole project all at once. Payment plans are available, but will come at a higher cost due to filing time and additional fees. All payment plans will have an additional fee of 5% of the total price added. You can begin payments at any time before your suit has been reached in the queue. Keep in mind that I will not send your project to you until it has been fully paid for.
Payment Methods
Square is now the preferred method of pay, but money order (Via Western Union preferred) or a mailed personal check can also be done. Paypal is now only available to customers outside the USA, I will no longer be accepting Paypal transactions for any future commissions! It's recommended that you send personal checks in a secure envelope with tracking information to prevent theft. Under no circumstance will any form of cryptocurrency be used for transactions with The Grotto Creations. If you use crypto to pay, (Bitcoin, Ethereum, etc) you will be refunded, and permanently blacklisted from any future sales or commissions.
Work in Progress Images
After materials are purchased and all pre-production requirements have been met, I will do my best to provide progress pictures once started to show the work being completed. Please do not frequently contact me for progress. Only if two weeks or more have passed since starting without word from me, you may send an email to grotto.fursuit@gmail.com to inquire about the status of your item. All contact will be made through email ONLY, please do not ask about the progress of your project in places like Twitter, Tumblr, or FurAffinity, as these are used more for quick and casual interactions and are not checked quite as frequently as email.
Deadlines
Typically I do not work with deadlines. Your project will be done when it's done. Exceptions can be made for small projects, but this is strictly on a case-by-case basis. Rush orders are no longer available. Every project is done one at a time to ensure that each suit gets individual attention. More complicated projects like intricate markings or working with materials/features I have little experience with will make the project work time longer. Please remember that most everything I make is hand made by only one person. No molds are used for foam bases, and hand sewing is still used for many areas of a suit, especially the head.
Shipping
All shipping is done through the United States Postal Service. If you would rather have your order shipped through another shipping service such as FedEx or UPS, please let me know. Tracking number(s) will be provided once your package has been sent. Please note that shipping prices often change. Expedited and overnight shipping can be extremely expensive. If you need your order within a timely manner, please plan ahead. If you are outside of the USA, shipping your order could end up costing more than the order itself, so please keep this in mind. International shipping can also take up to a month or longer depending on conditions to arrive. Another thing to note for international buyers, you will need to provide me with your phone number as well. I will not be responsible for potential customs fees once your order enters your country, you will need to pay for that yourself, so be prepared. I cannot ship to P.O. boxes or military bases. If you have a PO box or are located on a military base, arrangements should be made to have your suit shipped to a safe location elsewhere (Local friends, family etc.) If you are local to the Orlando area, an in-person delivery can be made. This includes locations such as Clermont, Kissimmee and Theme Park areas, Titusville, Melbourne, Sanford, etc. I will not deliver to your home for safety reasons! Please have a safe public space in mind if you would like to arrange an in-person delivery. (A local park is usually the best option!)
IMPORTANT NOTES ABOUT SHIPPING
I will take photos of the condition of the package at the post office if requested. If your package arrives in a severely damaged condition, DO NOT ACCEPT/OPEN THE PACKAGE. Please contact your local post office and show them photos to negotiate insurance policies, they will walk you through the procedure. For suits completed around the holiday season, I might hold your suit until after Christmas rush unless you want to get it sooner. Around the holidays can be a dangerous time to ship a fursuit due to the massive increase of packages being sent all around the world. The chances of your suit getting lost, stolen or damaged are greatly increased around that time of year.
Cancellations
If at any time a buyer needs to cancel their order, they may do so through email contact. I hold the right to cancel an order at any time. If I need to cancel, a full refund excluding the down payment will be issued. For larger refunds, I may need to make them in installments.
Refunds
If a buyer has cancelled an order, only payments after the initial down payment are qualified for refunding. This is NOT negotiable. I cannot offer refunds after the project has been shipped unless damage has occurred during shipping, but I unfortunately can only insure most packages up to $600 if shipped via ground options.
Warranty
All fursuits come with a 30 day warranty. If any major damages occur, or if there is a fitting problem within 30 days of receiving your order, you can return it for a one time free repair. (Shipping must be paid by buyer to deliver item to me. Small damages such as a popped seam do not count as a free repair. If you need help making small repairs, you can send me an email so we can discuss it) If you are to make any alterations to any part of your suit, you are voiding your warranty, and I am not responsible for damages cased by alterations not made by myself. While my fursuits are not intended for this purpose, I understand that some may seek to use them for nsfw purposes. I will not make repairs or alterations to any fursuit that has been used in that way, you'll need to find someone else. Under no circumstance may any products be sent back for cleaning only. A material guide and cleaning/care sheet is included in every order, and it is the buyer's responsibility to keep their product clean. (Side note: I haven't tested my suit head durability in a washing machine, so at this time I suggest against this cleaning method. Full care sheets can be made available to future buyers by email request) After the 30 day mark after receiving the product, the warranty will expire, and any repairs thereafter must be paid for. Please also keep in mind that while these creations are sturdy enough to be worn, the lifespan of your purchase depends on how well you take care of it.
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Please keep in mind that breaking any of these rules will most likely result in your commission being cancelled, and depending on the severity, you could be blacklisted.
Certain restrictions apply to my policies. I do not do business with anyone under 18. To prevent fraud, new buyers will be required to provide a form of photo identification with a name and birth date to confirm identity. This ID must match the name you provide on your commission form, as well as your method of payment. If the identity doesn't match, then you will be denied a commission. Some exceptions can be made if you are in the process of changing your name (Gender reassignment, marriage, etc) but you will be required to provide proof of a legal name change request being processed. Birth names are kept private, and will not be shown publicly for any reason. I will no longer be working with parents of children. My policies have been broken too many time due to fraud or customer error in the past to allow for this exception any longer.
Stylistic Limitations
Please note that only 'toony' or 'kemono' styles are available for fursuits. Please take time to look through the gallery to get a better idea of what I can provide for you. If I do not offer what you're looking for, I will be more than happy to refer you to another artist who may fit your needs. Please remember that my prices and quotes are NOT the same as other artists!
Payments
To secure a slot in the production line, a down payment MUST be made as soon as an agreement is reached. Quotes alone will not get you a slot for production. The down payment will put you on the production list, and cover the material costs. If you have the funds, you may pay for your whole project all at once. Payment plans are available, but will come at a higher cost due to filing time and additional fees. All payment plans will have an additional fee of 5% of the total price added. You can begin payments at any time before your suit has been reached in the queue. Keep in mind that I will not send your project to you until it has been fully paid for.
Payment Methods
Square is now the preferred method of pay, but money order (Via Western Union preferred) or a mailed personal check can also be done. Paypal is now only available to customers outside the USA, I will no longer be accepting Paypal transactions for any future commissions! It's recommended that you send personal checks in a secure envelope with tracking information to prevent theft. Under no circumstance will any form of cryptocurrency be used for transactions with The Grotto Creations. If you use crypto to pay, (Bitcoin, Ethereum, etc) you will be refunded, and permanently blacklisted from any future sales or commissions.
Work in Progress Images
After materials are purchased and all pre-production requirements have been met, I will do my best to provide progress pictures once started to show the work being completed. Please do not frequently contact me for progress. Only if two weeks or more have passed since starting without word from me, you may send an email to grotto.fursuit@gmail.com to inquire about the status of your item. All contact will be made through email ONLY, please do not ask about the progress of your project in places like Twitter, Tumblr, or FurAffinity, as these are used more for quick and casual interactions and are not checked quite as frequently as email.
Deadlines
Typically I do not work with deadlines. Your project will be done when it's done. Exceptions can be made for small projects, but this is strictly on a case-by-case basis. Rush orders are no longer available. Every project is done one at a time to ensure that each suit gets individual attention. More complicated projects like intricate markings or working with materials/features I have little experience with will make the project work time longer. Please remember that most everything I make is hand made by only one person. No molds are used for foam bases, and hand sewing is still used for many areas of a suit, especially the head.
Shipping
All shipping is done through the United States Postal Service. If you would rather have your order shipped through another shipping service such as FedEx or UPS, please let me know. Tracking number(s) will be provided once your package has been sent. Please note that shipping prices often change. Expedited and overnight shipping can be extremely expensive. If you need your order within a timely manner, please plan ahead. If you are outside of the USA, shipping your order could end up costing more than the order itself, so please keep this in mind. International shipping can also take up to a month or longer depending on conditions to arrive. Another thing to note for international buyers, you will need to provide me with your phone number as well. I will not be responsible for potential customs fees once your order enters your country, you will need to pay for that yourself, so be prepared. I cannot ship to P.O. boxes or military bases. If you have a PO box or are located on a military base, arrangements should be made to have your suit shipped to a safe location elsewhere (Local friends, family etc.) If you are local to the Orlando area, an in-person delivery can be made. This includes locations such as Clermont, Kissimmee and Theme Park areas, Titusville, Melbourne, Sanford, etc. I will not deliver to your home for safety reasons! Please have a safe public space in mind if you would like to arrange an in-person delivery. (A local park is usually the best option!)
IMPORTANT NOTES ABOUT SHIPPING
I will take photos of the condition of the package at the post office if requested. If your package arrives in a severely damaged condition, DO NOT ACCEPT/OPEN THE PACKAGE. Please contact your local post office and show them photos to negotiate insurance policies, they will walk you through the procedure. For suits completed around the holiday season, I might hold your suit until after Christmas rush unless you want to get it sooner. Around the holidays can be a dangerous time to ship a fursuit due to the massive increase of packages being sent all around the world. The chances of your suit getting lost, stolen or damaged are greatly increased around that time of year.
Cancellations
If at any time a buyer needs to cancel their order, they may do so through email contact. I hold the right to cancel an order at any time. If I need to cancel, a full refund excluding the down payment will be issued. For larger refunds, I may need to make them in installments.
Refunds
If a buyer has cancelled an order, only payments after the initial down payment are qualified for refunding. This is NOT negotiable. I cannot offer refunds after the project has been shipped unless damage has occurred during shipping, but I unfortunately can only insure most packages up to $600 if shipped via ground options.
Warranty
All fursuits come with a 30 day warranty. If any major damages occur, or if there is a fitting problem within 30 days of receiving your order, you can return it for a one time free repair. (Shipping must be paid by buyer to deliver item to me. Small damages such as a popped seam do not count as a free repair. If you need help making small repairs, you can send me an email so we can discuss it) If you are to make any alterations to any part of your suit, you are voiding your warranty, and I am not responsible for damages cased by alterations not made by myself. While my fursuits are not intended for this purpose, I understand that some may seek to use them for nsfw purposes. I will not make repairs or alterations to any fursuit that has been used in that way, you'll need to find someone else. Under no circumstance may any products be sent back for cleaning only. A material guide and cleaning/care sheet is included in every order, and it is the buyer's responsibility to keep their product clean. (Side note: I haven't tested my suit head durability in a washing machine, so at this time I suggest against this cleaning method. Full care sheets can be made available to future buyers by email request) After the 30 day mark after receiving the product, the warranty will expire, and any repairs thereafter must be paid for. Please also keep in mind that while these creations are sturdy enough to be worn, the lifespan of your purchase depends on how well you take care of it.
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Please keep in mind that breaking any of these rules will most likely result in your commission being cancelled, and depending on the severity, you could be blacklisted.
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Operating out of beautiful Florida since 2014!
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